CONTACT US

Customer Support

Email: service@rtuenpalt.com
Website: https://boxliq.com

We generally respond within 1–2 business days, Monday through Friday, excluding public holidays.

During sales events, holidays, or periods of unusually high email volume, responses may take a little longer. Sending multiple emails about the same issue may create duplicate support requests and delay our response, so please reply within your existing email thread whenever possible.

Order Support

For questions about an existing order, please include:

Your order number;
The full name used to place the order;
The email address used during checkout;
Your complete shipping address;
A clear description of the issue; and
Relevant photographs or video, if the order arrived damaged, incomplete, defective, or incorrect.

Providing this information helps us locate your order and assist you more efficiently.

Tracking Your Order

After your order ships, we will send a shipping-confirmation email containing the available tracking information.

Tracking may take 2–5 business days to update after the shipping label is created.

If you have not received a shipping confirmation, please:

Check your spam or junk email folder;
Confirm that you entered the correct email address at checkout;
Visit the Order Tracking page on boxliq.com; or
Email us at service@rtuenpalt.com with your order number.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible, preferably within 24 hours after placing the order.

We will make reasonable efforts to assist, but changes and cancellations are not guaranteed once an order has entered processing, been packed, or been shipped.

Returns and Refunds

Please contact service@rtuenpalt.com before returning any merchandise.

If your return is approved, our support team will provide the correct return instructions and authorized return address.

Do not send merchandise to the return address printed on the original shipping label. That address may belong to a carrier, transit facility, or fulfillment provider that cannot accept customer returns.

Returns sent without authorization or to an incorrect address may be refused or lost.

Please review our Return & Refund Policy for complete eligibility requirements.

Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate your package, please:

Check your mailbox, porch, garage, side entrance, parcel locker, and other secure areas;
Ask household members, neighbors, building staff, or reception personnel;
Review any carrier delivery photograph or notice;
Contact the carrier for additional delivery details; and
Allow up to 48 hours, as some carriers may update tracking shortly before final delivery.

If the package is still missing, email service@rtuenpalt.com with your order number and complete shipping address so we can review the shipment.

Damaged, Defective, Missing, or Incorrect Merchandise

Please inspect your order promptly after delivery.

If there is a material problem, contact us as soon as possible, preferably within 7 calendar days after delivery, and include:

Your order number;
A photograph of the shipping label;
Photographs of the exterior shipping carton;
Photographs showing all merchandise received; and
Clear photographs or a short video showing the issue.

Please keep all packaging, labels, accessories, and contents until the claim has been reviewed.

Privacy and Payment Security

For your security, please do not email us:

Complete credit or debit card numbers;
Card security codes;
Account passwords;
Government identification numbers, unless specifically and securely requested for legal verification; or
Other unnecessary sensitive information.

BOXLIQ customer support will never ask you to send your complete payment-card details by email.