RETURN & REFUND POLICY

Last Updated: August 23, 2026

Thank you for shopping with BOXLIQ. We want you to understand our return and refund process before placing an order.

Because BOXLIQ sells liquidation, overstock, shelf-pull, open-box, and customer-return merchandise, product selection, packaging, cosmetic condition, and functionality may vary. Please read this policy together with the description shown on the applicable product page.

This policy applies only to purchases made directly through boxliq.com.

1. Return Window

Eligible products may be returned within 30 days after the confirmed delivery date.

To begin a return, contact us at service@rtuenpalt.com before sending any item back. Returns sent without prior authorization may be delayed or refused.

Submitting a return request does not automatically mean the return has been approved. Our customer support team will review the order details and provide return instructions when applicable.

2. Change-of-Mind Returns

If you change your mind or no longer want your order, the complete order may be eligible for return if:

The return request is submitted within 30 days after delivery;
The box and individual product packaging remain unopened;
The merchandise has not been used, activated, assembled, altered, or damaged;
All products, accessories, manuals, packaging, labels, and promotional items are included; and
The order is returned in substantially the same condition in which it was delivered.

For approved change-of-mind returns:

The customer is responsible for return shipping costs;
Original shipping, handling, customs duties, taxes, and related charges are generally non-refundable;
We recommend using a trackable shipping service;
BOXLIQ is not responsible for return packages lost or damaged while being shipped by the customer.

3. Liquidation and Mystery-Box Purchases

BOXLIQ orders may contain assorted merchandise selected from inventory available at the time of fulfillment.

Unless a product page specifically states otherwise:

Specific products, brands, colors, models, quantities, or combinations are not guaranteed;
Website images are representative examples and do not guarantee what will be included;
Receiving products that differ from promotional examples is not, by itself, considered an incorrect order;
Packaging may have dents, tears, labels, markings, or other signs of storage, handling, previous shipment, or retail display;
Products may be new, overstock, shelf-pull, open-box, customer-returned, or otherwise sourced through secondary inventory channels;
Retail value, resale value, profitability, and the inclusion of premium products are not guaranteed.

Once a liquidation or mystery box has been opened, it generally cannot be returned solely because the customer does not like the assortment, expected different products, received duplicate items, or believes the products have a lower personal or resale value than expected.

This does not limit any rights you may have for materially damaged, materially defective, missing, or incorrect merchandise under applicable law.

4. Damaged, Defective, Missing, or Incorrect Orders

Please inspect your order as soon as it is delivered.

If your package arrives materially damaged, contains a materially defective item, is missing a substantial part of the order, or is different from the box option shown in your order confirmation, contact us as soon as possible at service@rtuenpalt.com .

For the fastest review, please contact us within 7 calendar days after delivery. Failure to contact us within this period may make it more difficult to verify shipping damage or missing contents, but this notification period does not limit any non-waivable rights provided by applicable law.

Please include:

Your order number;
The email address used to place the order;
A clear description of the issue;
Photographs of the shipping label;
Photographs of the outside of the shipping box;
Photographs showing all contents received;
Clear photographs or a short video showing the damaged, defective, missing, or incorrect item; and
Any other information reasonably requested to review the claim.

Please keep the shipping carton, product packaging, labels, accessories, and all contents until the claim has been resolved.

Depending on the circumstances, we may offer one of the following remedies:

Troubleshooting assistance;
Replacement of the affected item;
Replacement of the order;
Store credit;
A partial refund reflecting the affected portion of the order; or
A full refund when appropriate.

The available remedy will depend on the nature of the issue, the evidence provided, replacement inventory, and applicable law.

5. Normal Variations That Are Not Considered Defects

Because of the nature of liquidation and return inventory, the following conditions generally do not qualify as defects by themselves:

Minor dents, tears, labels, tape, writing, or cosmetic wear on retail packaging;
Replacement, plain, or previously opened packaging;
Minor cosmetic marks that do not materially prevent ordinary use;
Differences in product color, style, model, brand, or assortment from representative Website images;
Duplicate products;
Missing non-essential retail packaging;
Products that require charging, batteries, setup, compatible accessories, software updates, or manufacturer-specific activation;
Customer dissatisfaction with estimated retail or resale value; or
Products that are incompatible with the customer’s existing device, network, region, carrier, or personal preferences, unless compatibility was expressly guaranteed on the product page.

Nothing in this section excludes responsibility for merchandise that is materially misrepresented or for rights that cannot legally be waived.

6. Non-Returnable Items

The following items are generally not eligible for return unless they arrived materially damaged, defective, or incorrect:

Opened liquidation or mystery boxes returned because of assortment preference;
Used, activated, assembled, altered, repaired, or customer-damaged merchandise;
Items missing parts, accessories, packaging, labels, or included materials;
Personal-care, hygiene, cosmetic, intimate, or health-related products that have been opened;
Digital products, gift cards, downloadable products, or personalized items;
Clearance or final-sale items clearly marked as non-returnable;
Items purchased from another retailer or website; and
Items returned without authorization or to an unauthorized address.

7. Return Authorization and Return Address

To request a return, email:

service@rtuenpalt.com

Include your order number, the reason for the return, and supporting photographs when applicable.

If the return is approved, we will provide the authorized return address and return instructions by email.

Do not return merchandise to the address shown on the original shipping label. That address may belong to a carrier, fulfillment provider, or transit facility and may not be able to receive customer returns.

BOXLIQ is not responsible for items sent to an incorrect or unauthorized address.

8. Return Shipping Costs

If the return is caused by our verified fulfillment error or a materially damaged, defective, or incorrect product, BOXLIQ will provide an appropriate remedy and, where a physical return is required, reasonable return instructions.

For change-of-mind, preference, compatibility, duplicate-item, or other non-quality-related returns, the customer is responsible for:

Return shipping;
Packaging costs;
Tracking or shipping insurance;
Customs duties;
Import or export charges; and
Other expenses associated with the return.

We do not accept cash-on-delivery returns.

9. Inspection of Returned Merchandise

Returned merchandise will be inspected after it reaches the authorized return facility.

Inspection may take up to 7 business days after confirmed receipt.

If a return is incomplete, materially different from the authorized return, used, altered, damaged after delivery, or missing products or accessories, we may reduce or deny the refund to the extent permitted by law.

If we cannot approve the return after inspection, we will contact you using the email address associated with your order.

10. Refund Processing

Approved refunds will be issued to the original payment method whenever reasonably possible.

After approval, please allow approximately 5–10 business days for us to submit the refund. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Processing times are controlled by the financial institution and may vary.

Original shipping charges, expedited shipping charges, customs duties, taxes, return shipping costs, and handling expenses are generally non-refundable unless:

The return resulted from our verified error;
The entire order was materially damaged or incorrect; or
Applicable law requires otherwise.

We cannot guarantee that currency-conversion differences, foreign transaction fees, or bank charges will be reimbursed by your payment provider.

11. Partial Refunds

A partial refund may be appropriate when:

Only part of an order is materially damaged, defective, or missing;
A replacement is unavailable;
The customer chooses to keep the affected merchandise;
Returned merchandise is incomplete or has been reduced in value by handling beyond what was reasonably necessary to inspect it; or
Another partial remedy is agreed upon with the customer.

We will explain the proposed resolution before processing an agreed partial refund.

12. Replacements

Replacement merchandise is subject to inventory availability.

Because liquidation inventory changes frequently, an exact replacement may not be available. When an exact replacement is unavailable, we may offer:

A reasonably comparable item;
A replacement box of the same purchased tier;
Store credit;
A partial refund; or
A full refund when appropriate.

A replacement box remains subject to the same random-assortment conditions as the original order. Requesting a replacement does not guarantee any specific brand, model, or product.

13. Order Changes and Cancellations

If you need to change or cancel an order, contact service@rtuenpalt.com as soon as possible and include your order number.

Cancellation or modification requests should preferably be submitted within 24 hours after the order is placed.

We will make reasonable efforts to assist, but cancellation is not guaranteed. Once an order has entered processing, been allocated to a fulfillment partner, been packed, or been shipped, it may no longer be changed or canceled.

If an order cannot be canceled, you may request a return after delivery if the order meets the eligibility requirements in this policy.

14. Refused and Unclaimed Packages

If a package is refused, unclaimed, returned because of an incomplete or incorrect address, or returned after delivery attempts, any refund will be reviewed after the package is received and inspected.

Actual outbound shipping, return shipping, carrier charges, customs fees, and other costs incurred may be deducted from the refund to the extent permitted by law.

No refund will be issued if a returned package is not received by our authorized return facility.

15. Lost or Stolen Packages

If tracking shows that a package is still in transit beyond the expected delivery period, contact us so we can review the shipment with the carrier.

If tracking shows the order was delivered but you cannot locate it, please:

Check around the delivery location;
Ask household members, neighbors, building staff, or reception personnel;
Review any delivery photograph or carrier notice; and
Contact the carrier for additional delivery details.

We may open an investigation with the shipping provider. Refunds or replacements for packages marked as delivered are not automatic and will depend on the investigation, available evidence, applicable carrier procedures, and applicable law.

16. Promotions and Free Gifts

If a returned order included a free gift, promotional product, bundle discount, or quantity-based offer, all qualifying merchandise and promotional items must be returned together.

If a free gift or qualifying product is not returned, its stated or reasonable value may be deducted from the refund to the extent permitted by law.

17. Payment Disputes and Chargebacks

If you believe there is a problem with your order, please contact service@rtuenpalt.com first. Our support team will review the order and work with you toward an appropriate resolution.

If a payment dispute or chargeback is opened while a refund, return, replacement, or shipping investigation is already being processed, we may be required to pause the internal resolution while the payment provider reviews the case.

This section does not prevent you from exercising any rights available through your payment provider or applicable law.