SHIPPING POLICY

Last Updated: August 23, 2026

Thank you for shopping with BOXLIQ. This Shipping Policy explains our order processing, shipping, tracking, delivery, and address-change procedures.

This policy applies to orders placed directly through boxliq.com.

1. Order Processing Time

Orders are generally processed within 2–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding weekends and public holidays.

Processing time includes:

Payment and fraud-prevention review;
Order verification;
Inventory allocation;
Selection and preparation of merchandise;
Packaging; and
Transfer of the package to the shipping carrier.

Because BOXLIQ orders may contain assorted liquidation and return inventory, some orders may require additional preparation time.

Processing time is separate from shipping time.

Estimated Delivery Time = Processing Time + Shipping Time

2. Shipping Rates

For most eligible destinations, the following shipping rates apply:

Shipping Method	Order Value	Shipping Cost	Estimated Shipping Time
Standard Shipping	Under $49.99	$6.99	10–16 business days
Free Standard Shipping	$49.99 or more	FREE	10–16 business days

The qualifying order value for free shipping is calculated after discounts and before taxes, duties, or other charges unless otherwise stated during checkout.

Shipping rates and available methods may vary based on:

Destination country or region;
Package size and weight;
Product availability;
Carrier availability;
Promotional offers; and
Shipping restrictions.

The shipping price and method displayed during checkout will control if it differs from the general information shown in this policy.

3. Estimated Delivery Time

Most standard-shipping orders are expected to arrive within 10–16 business days after shipment.

Including the usual 2–3-business-day processing period, many orders are delivered within approximately 12–19 business days after the order date.

International orders are generally expected to arrive within approximately 15–20 business days, including ordinary processing and transit time.

These timeframes are estimates, not guaranteed delivery dates.

Delivery may take longer because of:

Carrier delays;
Severe weather;
Public holidays;
High seasonal order volume;
Customs inspections;
Transportation disruptions;
Incorrect or incomplete addresses;
Remote delivery locations;
Security or payment verification;
Local postal delays; or
Events outside the reasonable control of BOXLIQ.

4. Shipping Destinations

BOXLIQ ships to many destinations, including eligible addresses in the United States and selected international regions.

Available shipping destinations are determined during checkout. If the Website does not accept your address or display a shipping option, we may not currently ship to that location.

Some products may be restricted from shipment to certain countries, states, territories, military addresses, P.O. boxes, freight-forwarding facilities, or remote areas because of carrier, battery, customs, or product restrictions.

5. Order Confirmation

After placing an order, you should receive an order-confirmation email at the email address entered during checkout.

Please review the confirmation carefully and contact us immediately if you notice an error involving:

Your name;
Email address;
Shipping address;
Product or box option;
Quantity; or
Other order information.

If you do not receive an order-confirmation email, please check your spam or junk folder. You may also contact service@rtuenpalt.com for assistance.

6. Shipping Confirmation and Tracking

When your order is shipped, we will send a shipping-confirmation email containing available tracking information.

Tracking activity may take 2–5 business days to appear after the tracking number is created. This can happen when:

The shipping label has been generated;
The package is waiting for the carrier’s first scan;
The package is transferring between logistics partners; or
The carrier has not yet updated its online system.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

If tracking has not updated for more than five business days, contact us at service@rtuenpalt.com with your order number.

7. Multiple Packages

An order may be divided into two or more packages because of:

Product availability;
Package weight or size;
Different fulfillment locations;
Carrier restrictions; or
Inventory allocation.

If your order ships separately, packages may arrive on different dates and may have different tracking numbers.

Receiving one package does not necessarily mean the entire order has been delivered. Please review all tracking information before reporting missing merchandise.

You will not be charged additional shipping solely because we choose to divide an order into multiple packages.

8. Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to change your address, contact service@rtuenpalt.com as soon as possible and include:

Your order number;
The original shipping address; and
The complete corrected shipping address.

We will make reasonable efforts to update the address, but changes are not guaranteed.

Once an order has entered fulfillment, been packed, shipped, or transferred to a carrier, we may be unable to change or redirect it.

BOXLIQ is not responsible for delivery problems caused by an address that was incorrectly or incompletely entered by the customer.

9. Incorrect or Incomplete Addresses

Please make sure your shipping information includes all necessary details, including:

Recipient’s full name;
Street number and street name;
Apartment, suite, unit, or building number;
City;
State, province, or region;
Postal or ZIP code;
Country; and
Valid telephone number when required by the carrier.

If an order is returned because of an incorrect, incomplete, undeliverable, or refused address, we will contact you after the package is received.

Additional shipping charges may apply if you request reshipment.

If you request a refund instead, actual shipping, return, carrier, customs, and handling costs may be deducted to the extent permitted by law.

10. Customs, Import Duties, and Taxes

International orders may be subject to:

Customs inspections;
Import duties;
Value-added tax;
Goods and services tax;
Brokerage charges;
Handling fees; or
Other government or carrier charges.

Unless checkout expressly states that these charges are included, the recipient is responsible for customs duties, import taxes, and other destination-country charges.

BOXLIQ does not control customs authorities and cannot guarantee whether or how much a destination country may charge.

Customs-related delays are not included in our estimated shipping times.

We will not intentionally declare an inaccurate value or describe an order as a gift to avoid customs charges.

11. Delivery Attempts and Unclaimed Packages

Carriers may require:

A signature;
Access to a secure building;
Collection from a local facility;
Additional delivery instructions; or
Payment of applicable customs charges.

Customers are responsible for monitoring tracking information and responding to carrier notices.

If a package is returned because it was refused, unclaimed, not collected, inaccessible, or subject to unpaid customs charges, reshipping fees may apply.

Any refund will be reviewed after the returned package reaches the authorized facility. Original shipping, return shipping, customs charges, and carrier fees may be deducted to the extent permitted by law.

12. Packages Marked as Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please:

Check the mailbox, porch, side door, garage, reception area, parcel locker, and other secure delivery locations.
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
Review any delivery photograph or carrier notice.
Wait up to 48 hours, as some carriers mark packages delivered shortly before final delivery.
Contact the shipping carrier for GPS, scan, or delivery information.
Contact BOXLIQ at service@rtuenpalt.com if the package is still missing.

Please provide your order number and confirm your complete delivery address.

We may ask the carrier or fulfillment provider to investigate. Carrier investigations may take several business days.

A tracking status of “Delivered” does not automatically qualify for an immediate refund or replacement. The resolution will depend on the carrier’s investigation, available delivery evidence, the shipping address provided, and applicable law.

13. Lost Packages

A package may be considered potentially lost when:

Tracking has not updated for an extended period;
The carrier confirms that the package cannot be located; or
The shipment has exceeded the normal delivery period by a substantial amount.

If you believe your package is lost, contact service@rtuenpalt.com with your order number.

We may need to complete a carrier investigation before issuing a replacement or refund.

If the carrier confirms that a package was lost in transit before delivery, BOXLIQ will provide an appropriate resolution, which may include:

Reshipment;
Replacement merchandise;
Store credit; or
A refund.

Replacement merchandise is subject to availability. Because liquidation inventory changes frequently, replacement contents may not be identical to the original assortment.

14. Damaged Packages

If your shipping package arrives visibly damaged:

Photograph the package before opening it;
Photograph the shipping label;
Photograph all sides of the outer carton;
Photograph the internal packaging;
Photograph all products received; and
Keep the carton, packaging, labels, and contents.

Contact service@rtuenpalt.com as soon as possible, preferably within 7 calendar days after delivery.

Providing clear photographs or video helps us review the issue with the carrier or fulfillment provider.

Please refer to our Return & Refund Policy for information about available remedies.

15. Shipping Delays

Shipping estimates are provided in good faith, but carrier delivery dates are not guaranteed.

BOXLIQ is not responsible for delays caused by events outside our reasonable control, including:

Weather emergencies;
Natural disasters;
Labor disputes;
Transportation interruptions;
Customs delays;
Government actions;
Carrier network congestion;
Public health emergencies;
Civil unrest;
International disruptions; or
Other force-majeure events.

This section does not limit any rights that cannot be waived under applicable consumer-protection law.

If your tracking has not updated for more than 5 business days, please contact us. We will review the shipment and provide an update as soon as reasonably possible.

16. Order Cancellations

Cancellation requests should be submitted as soon as possible, preferably within 24 hours after placing the order.

Contact service@rtuenpalt.com and include your order number.

We will make reasonable efforts to cancel the order, but cancellation is not guaranteed once the order has:

Entered fulfillment;
Been allocated to a fulfillment partner;
Been packed;
Received a shipping label; or
Been transferred to the carrier.

Please review our Return & Refund Policy if the order can no longer be canceled.

17. Shipping Promotions

Free-shipping promotions may:

Apply only to selected destinations;
Require a minimum purchase amount;
Exclude certain oversized or restricted products;
Apply only after discounts;
Be limited to standard shipping; or
Be subject to separate promotional terms.

If a return reduces the retained order value below the original free-shipping threshold, actual outbound shipping costs may be deducted from the refund where permitted by law.